The innkeeper hears everything eventually - but these roads reach his ear fastest. Pick the one that fits your errand.
The Discord Hall
The main road to the staff - open a ticket and the administration will pick it up. Announcements, chatter and the quickest answers live here too.
Reporting a rule-breaker or a bug? Open a ticket in the Discord Hall - bring names, dates and proof, and the administration will take it from there.
One courtesy: never send your password to anyone - the staff of Eclipse will never ask for it, by any road, for any reason.